Thank you to everyone who participated in our project to test a ‘chatbot’ – we were overwhelmed with so many enthusiastic participants! The client now has all they need thanks to our wonderful community of Influencers and this project is now closed. Please read below about the project:

The Plug-in would like to invite you to take part in a new quick and easy project.

We’re currently working with a website developer on an interesting task to train a ‘chatbot’.

What is a chatbot you ask?…

A chatbot is a tool on a website where you can ask questions to get instant help and answers. You have probably seen chatbots on websites before and may have even asked them questions!

Chatbots help save you time and find exactly what you’re looking for. You can ask the chatbot a question and get an answer straight away, like the experience you would get if you were asking a real person.

You may have wondered how artificial intelligence gets so smart and can answer your questions. The chatbot continuously gets smarter as it learns from conversations it has with people…this is where you come in!

This project is a unique opportunity to help train technology that may be added to the My Aged Care website to make it easier for people to get the answers they need about aged care services.

You’ll be asked to follow a couple of simple steps to complete the task of interacting with the chatbot and ask it one or more real questions you would be likely to ask when on the My Aged Care website.

The task will take you less than 5 minutes to complete.

Selection criteria

As with all our projects, The Plug-in has a range of selection criteria for participants. To be eligible for this project, you will need to:

  • Be willing to visit a demonstration version of the My Aged Care website with a chatbot function
  • Type in at least one real question you might ask that relates to aged care services for yourself, a spouse, or someone you care for

Remember, ‘aged care services’ doesn’t only mean residential care, it is a term used to cover many types of services including residential care and help at home.

For further information please contact Tegan Syrus, The Plug-in Coordinator on 08 8224 5526 or email

CLICK HERE to take a look at our current projects!