Project Manager – Miriam Condon
Miriam has had an extensive career working in consumer insights and market research in major media publishing companies in Adelaide and for the past 25 years, in Sydney. Miriam has conducted national editorial and marketing research on familiar magazines like the Australian Women’s Weekly and Woman’s Day, as well as for consumer goods manufacturers and retailers using a range of innovative and collaborative research methodologies.
Associate – Rachael Nielsen BSSc (Hons)
Rachael is a Social Scientist with a background in social and consumer research in the diverse fields of retail and transport. Specialising in Qualitative research, Rachael has a passion for delivering actionable insights for clients by listening to people and meeting their needs.
Associate – Lyn Flaherty BBus
Lyn is an experienced research project manager and passionate advocate of listening to and acting on the voice of consumers. She has over 15 years’ experience in the areas of consumer research, stakeholder engagement, customer experience, communication and business development within aged care, local government, corporate and the not-for-profit sector.
Associate – Sharmilla Zaluski
Sharmilla is an original member of The Plug-in start-up team and now contributes her expertise on a project basis as an advisor, co-researcher and workshop facilitator. She has previous experience working in policy, community engagement and customer service roles in numerous Local Government environments. Her warm and enthusiastic manner makes her a natural at connecting with people and drawing out their stories.
Associate – Pablo Gonzalez MSPPM
Pablo is a passionate policy and service designer. He has started social businesses in Adelaide and Melbourne and he is heavily involved in projects aimed to build and strengthen communities. With over ten years of experience, he has gained broad experience working with the public, private and not-for profit sectors across Australia and other countries. Since 2017, he has led co-design workshops and served as a facilitator for The Plug-in, and his research design and methodology advice help ensure successful project approaches.