“ACH Group is developing an innovative health and wellness precinct, in northern Adelaide branded as ‘Healthia’. The Plug-in has been providing essential insights to shape the design of built forms and services at ACH Group’s Healthia Precinct since 2017. Their work has been invaluable in helping us to understand the health and wellbeing needs of the local community, test accommodation and service design concepts, and seek feedback on proposed pricing. The insights gathered via the Plug-in’s engagement and co-design with the community and potential end users will enable ACH Group to closely tailor Healthia and its services to the local community’s needs.” Louise Watson, Manager, Customer Care Major Projects, ACH Group
“We have been working with The Plug-in team for the last couple of years, particularly on projects that aim to understand older people’s experiences of care when transitioning between hospital and home. In the first project, The Plug-in team facilitated a series of workshops for older people and their care providers to develop insights into the nature of the problems experienced and potential solutions. This enabled us to apply for funding from The Hospital Research Foundation for a follow-on study to develop and test a solution to improve the coordination of care. Within this follow-on project, The Plug-in team are facilitating a further series of workshops, again with older people and care providers.
Our experience of working with The Plug-in has been extremely positive, from the recruitment of workshop participants, through to the professional organisation and facilitation of the stakeholder workshops and subsequent analysis, interpretation and reporting of the feedback from workshop participants. They provide a really efficient and professional service – and importantly, are fun to work with!” Professor Gill Harvey, Professorial Research Fellow, Adelaide Nursing School, The University of Adelaide